Investor Charter in respect of RAs

A. Vision and Mission Statements for investors

• Vision

  Invest with knowledge & safety.

• Mission

  Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Research Analyst

• To publish research reports based on research activities
• To provide independent unbiased views on securities
• To offer unbiased recommendations
• To provide research based on public data
• To conduct audit annually
• To ensure all advertisements comply with regulations
• To maintain records of interactions with clients

C. Details of services provided to investors

• Onboarding of Clients
  • Sharing terms and conditions
  • Completing KYC of clients
• Disclosure to Clients
  • Material information for decision making
  • Risks and conflicts of interest
  • Use of AI tools if applicable
  • Third-party research disclosures
• To distribute research reports without discrimination
• To maintain confidentiality
• To respect data privacy
• To disclose timelines
• To guide clients in high-risk products
• To treat clients with honesty

D. Grievance Redressal Mechanism

Investor can lodge complaint with Research Analyst and it shall be resolved within 21 days.

If not resolved, investor can approach:

• SCORES Portal: https://scores.sebi.gov.in
• ODR Portal: https://smartodr.in

E. Rights of investors

• Right to Privacy and Confidentiality
• Right to Transparent Practices
• Right to Fair Treatment
• Right to Adequate Information
• Right to Timely Services
• Right to Feedback and grievance redressal

F. Expectations from investors (Responsibilities)

Do’s

• Deal with SEBI registered analysts only
• Verify registration
• Use proper payment channels
• Ask questions before investing
• Be aware of risks

Don’ts

• Do not give funds to analyst
• Do not trust rumors
• Do not share login credentials